Finding a good property manager in Phuket can make the difference between a smooth rental experience and a stressful one. Whether you live in Thailand or abroad, having someone you can trust to take care of your villa or condo is key.
But how do you know who to trust? Many companies say they offer “full service” but don’t deliver. Some are slow to reply. Others charge hidden fees. That’s why it’s important to ask the right questions before signing anything.
In this article, you’ll find 7 must-ask questions that will help you choose the best Phuket property manager for your home or rental investment.
1. How long have you been managing properties in Phuket?
Experience matters. Ask how many years they have been operating and what kind of properties they manage.
Do they focus only on condos, or do they know how to handle big villas too? A manager who has worked for years in your specific area of Phuket will understand the local rules, market, and challenges better.
Also ask how many properties they currently manage. If it’s too many, they might not have enough time for yours. If it’s just one or two, they might be new or not fully established yet.
2. Can you give clear details about your services and what is included?
This is where you avoid surprises later. Ask for a full list of services.
Do they handle cleaning, pool maintenance, garden care, bill payments, and repairs? Or do they only check the house once a month?
Will they help you rent it out or only manage it when it’s empty?
Make sure you know what’s included and what costs extra. You should always receive a simple contract that explains everything clearly.
3. How do you report back to the property owner?
A professional property manager in Phuket will send you regular updates, photos, and monthly reports. If they don’t offer this, it’s a red flag.
Ask questions like:
- Do you send a monthly income and expense report?
- Can I see proof of payments made on my behalf?
- Will you update me when there’s a problem or a repair needed?
The goal is to feel in control of your property, even if you’re not living in Thailand.
4. How do you communicate and how fast do you reply?
This might seem simple, but it’s super important. When something goes wrong, you want a fast reply. Not 3 days later.
Test their communication before you sign. Send a message and see how long they take to respond. If they take too long now, it won’t be better later.
Also ask which channels they use. Email? WhatsApp? Phone?
Choose a manager that speaks your language and is easy to reach.
5. Can I speak with other owners you manage for?
A trustworthy property manager should have happy clients. Ask to speak with one or two other owners they already work with. You can also check online reviews, but direct feedback is better.
Ask other owners how the service really is. Do they feel informed? Is the team reliable? Do they receive their rental income on time?
Real feedback gives you a better idea than a website.
6. How do you handle emergencies or urgent repairs?
Phuket’s tropical climate can cause sudden problems like floods, power cuts, broken air conditioning, or pests.
Ask how your manager deals with emergencies. Do they have staff on standby? Do they call you before taking action? Or do they just wait for your reply?
You want someone who can take care of urgent issues fast, without creating more stress for you.
7. Do you help with renting out the property?
Not all property managers offer rental management in Phuket. If you want to earn income, ask:
- Do you list the property on Airbnb or Booking.com?
- Do you take care of guest check-in, key handover, and cleaning?
- Do you help with long-term rentals too?
A good manager will help your villa or condo stay booked and make sure guests have a good experience, which means better reviews and more income for you.
Bonus Tip: Always Read the Fine Print
Before signing anything, read the full management agreement. Make sure there are no hidden fees and that you can leave the agreement if things don’t work out.
Look for:
- Management fee percentage or flat rate
- Extra charges (repairs, advertising, admin fees)
- Duration of the contract
- Termination policy
Final Thoughts: Trust and Transparency Matter Most
Choosing the right property manager in Phuket is not just about price. It’s about trust. You need someone who cares about your villa or condo like it was their own.
Ask questions, compare options, and go with the company that makes you feel confident. A great manager will save you time, protect your investment, and help you earn more from your property in the long run.
If you’re looking for a professional team who knows the Phuket market, speaks your language, and works with full transparency, feel free to contact us. We’re happy to give you honest advice and a free consultation.
